Driving User Adoption Through The Modern User Experience Delivered By The Microsoft Cloud
Podcast Series: The Inevitable Is Now | How To Drive User Adoption
Gig Werks CEO Joe Giegerich and Enterprise Solution Architects Christian Holslin and Omar Stewart tackle the topic of user adoption on the continuation of the Gig Werks podcast series, “The Inevitable is Now.”
The Gig Werks Enterprise Tech Podcast · Driving Adoption Through the Modern User Experience Delivered by the Microsoft Cloud
Answering The Hard Questions
In the previous podcast “The Inevitable is Now; Adjusting To The New Normal With Microsoft Cloud” Giegerich and team discuss the various technologies that are available in the cloud and how to get the most out of your investment and standardize your internal processes and procedures. Specifically, the team tackles the question, “What are some practical applications and real-life use cases in relation to the Microsoft cloud?”
The Microsoft Cloud offers several tools to drive user experience and adoption. Enterprise solutions drive consistent user experience, whether it’s on a personal desktop or mobile experience. Gig Werks provides Microsoft 365 solutions across a number of industries. Specifically, past clients have included banks that had a requirement to appropriately manage financially regulated documents. The M365 consulting firm also serves legal entities that are looking to improve firm-wide reporting. Then, of course, there are other businesses that are looking for a modern intranet solution that improves collaboration and engagement in an increasingly hybrid workforce.
User Adoption Is Possible With Modern Microsoft 365 Solutions
When utilizing the Microsoft Cloud, typically clients have a ton of data just sitting there. What is important is providing an intuitive user experience to surface that information quickly, easily and coherently. Unification and standards across the technology stake make it possible as well as powerful tools such as, PowerBI, Microsoft Teams, PowerApps, Flow, Search, Graph, etc. These tools are great for clients that want standardize information and access it quickly.
During this podcast, Omar Stewart discussed a modern application and user experience for law firms that allows end users to quickly pinpoint the right lawyer and skillset efficiently. Historically, environments include information that is not necessarily standardized. His client had a myriad of skill sets and specializations which made it hard for people to find the right lawyer for their specific needs. All this information was already built into a directory.
Using the Microsoft Cloud, the Gig Werks team put together a simple modernized search page to serve as the company directory. Now, when searching for a specific type of lawyer, users can utilize the modern search page.
For example, if a user needs a lawyer who specializes in class action lawsuits in Georgia, they can now identify and sort from a list of relevant search results. Search results are presented via an adaptive card and a link allows the user to contact the lawyer of their choice instantly via Microsoft Teams.
User Adoption Across The AECO
Another example the team discussed was a modern, connected search solution for those within the architecture, engineering, construction, and owner (AECO) industries. The Gig Werks team developed a solution that searches for and identifies engineers or architects who have obtained specific certifications or who specialize in a certain area. The search experience leads to great effectiveness powered by chatbots.
What used to take hours, combing through documents to find a specific tag, can now be completed in seconds wherever you are, all thanks to the rich Microsoft Cloud platform.
Reporting Issues Is Easy
One other examples Christian Holslin mentions focuses on facilities management. The client had an end to end facilities management pipeline, in which you come in and you can report a problem escalating the issue with PowerApps and Flow to the appropriate staff member to resolve. The staff member is going to track any vendor they hire to do repairs – so they need access to an approved vendors list, you have contracts for those vendors with insurance certificates, and you have costs for their maintenance fee. All in all, you have a ton of data being collected, how you surface this information and provide an intuitive search capability is the challenge. Where Gig Werks comes in with Microsoft 365 is the ability to accelerate user experience with chat bots and convenient search methods to make that information easily accessible and user friendly. When vendors come onsite you must validate that someone has an active contract, an active Insurance certificate, etc. Rather than searching for the appropriate library and content, using modern applications like chatbots allows you to find the appropriate information quickly. With the use of chatbots in the Microsoft Cloud, you’re typing a query, essentially like having a conversation with a bot that’s collecting all the information through the portal. While it’s collecting this information, you can simply ask the bot “Hey where is Vendor A’s insurance certificate” and it will point you to its location.
M365 gives the end user full control of its content, which is both unique and powerful. While maintaining full control over the search, the end users’ needs are better met. And, these chatbots are easily trainable to be taught how to recognize everything people need to look for so that it’s not just a big mess of scattered content. The tooling and the access to being able to train it and configure it is really the core driver behind why you can get so successful with the modern cloud implementation. Simply put, there is a better way to work and it’s important that organizations provide the user experience and tools to do it the right & most effective way.
Learn more during the “Driving Adoption Through the Modern User Experience Delivered by the Microsoft Cloud” podcast and learn how & why the Microsoft Cloud delivers the tools and user experience you need to make your employees most effective.
For more information on Gig Werks please check out: www.Gig-Werks.com
Podcast: Driving Adoption Through the Modern User Experience Delivered by the Microsoft Cloud
The Gig Werks Enterprise Tech Podcast · Driving Adoption Through the Modern User Experience Delivered by the Microsoft Cloud
The Gig Werks Enterprise Tech Podcast · The Inevitable Is NOW – Adjusting To The New Normal In The Enterprise with the Microsoft Cloud
Podcast: The Inevitable Is NOW – Adjusting To The New Normal In The Enterprise with the Microsoft Cloud
